How do I pay?
We offer three methods for payment: invoice, credit card or PayPal
If you submit your booking through our webshop, you will be asked for the requested method of payment during the booking process. If you choose "credit card", the system will automatically ask for your cc-details, at the end of your order.
If you send your booking by mail or by fax, please quote us your requested method of payment.
1. invoice
2. credit card
3. PayPal
invoice
Please note: This payment method is not recommended if you book from outside of Germany, due to high bank transaction fees (the better option for you is using credit card or PayPal payment!)
Within max. 48 hours after your booking you will receive your invoice as pdf by e-mail (you will also get an automated booking confirmation by e-mail shortly after your booking which is not the invoice yet!). The invoice shows all relevant details in order to carry out the bank transaction.
Full payment is due within 21 days after the receipt of invoice. As soon as we receive your payment on our account, we will change your order status into "paid in full" and inform you via e-mail.
If you have an account at a German bank (Giro) please use the following bank details for payment:
Cool-Tours
account no.: 24 69 515
BLZ: 600 501 01
BW-Bank
Customers outside of Germany will have to use our international bank details:
Cool-Tours
IBAN: DE79 60050101 000 2469515
BIC / SWIFT: SOLADEST
The travel documents / tickets for your order usually will be sent within 7 days after payment reached us. If an immediate sending of travel documents is not yet possible at the time of payment we will inform you via e-mail about that.
credit card
If you choose "credit card" as method of payment in our online-shop, all relevant data will be asked for at the very end of your booking, in a secured connection to "moneybookers" payment service. Therefore the credit card payment is considered very safe and comfortable.Credit card payment is combined with a fee, that is raised as follows: 3.0 % of the invoice amount + 2.09 €. This fee is imposed by moneybookers and cannot be settled through us. Within 48 hours after your booking we will send the appropriate invoice for your booking as pdf via e-mail to you. Credit card fees will be shown in this invoice.
After we received payment through moneybookers, we will change your order status into "paid in full" and inform you by e-mail.
The travel documents / tickets for your order usually will be sent within 7 days after payment reached us. If an immediate sending of travel documents is not yet possible at the time of payment we will inform you via e-mail about that.
PayPal
Please note: In order to use PayPal as a method of payment, it is necessary that you own a PayPal account which is covered with at least the invoice amount of your order at Cool-Tours.
If you would like to pay by PayPal a fee is raised, which consists of 3.4 % of the invoice amount and an additional amount of 0.35 €. This charge will be imposed by PayPal and cannot be settled through us. Within 48 hours after your booking we will send the appropriate invoice for your booking as pdf via e-mail to you. PayPal fees will be shown in this invoice.
Shortly after your online booking you will receive an automated email from our webshop including a link which will connect you directly to PayPal, where you can log-in and settle your payment for the order. In case you will not receive the email (e. g. owing to wrong input of your email-address during your booking…) you can determine your payment at www.paypal.com to the email: stefan.sendelbach@cool-tours.de
Immediately after receiving your amount by PayPal, we will change your status of payment into “paid in full” and you will be informed by email.
The travel documents / tickets for your order usually will be sent within 7 days after payment reached us. If an immediate sending of travel documents is not yet possible at the time of payment we will inform you via e-mail about that.
